Learn how to engage and understand others by recognising that communication meaning comes from the recipient, not the sender. This course teaches how to build rapport and trust through four communication styles (Analytic, Expressive, Amiable, Driver) and flexing your style to match perspectives.

Develop skills for managing difficult conversations with others by focusing on interests not positions, using “I” statements, and building consistent relationships. Create safe environments for engagement through understanding diverse communication styles and mutual understanding.

Key Takeaways

• Understand how communication meaning comes from the recipient and learn to understand how people filter messages through life experiences and representational styles
• Identify the four communication styles and flex your style to effectively engage and understand diverse personalities and avoid misunderstandings
• Master conversation techniques to engage others authentically by focusing on interests, using “I” statements, and building trust through consistency and accountability