Learn the coaching skills managers need to develop their team’s capability and potential. This course teaches the difference between managing, leading, and coaching, introduces the GROW framework (Goal, Reality, Options, Wrap-up) for structured coaching conversations, and demonstrates powerful questioning techniques.

Develop coaching skills to facilitate thinking rather than direct outcomes, building accountability and engagement. Effective coaching for managers strengthens trust, develops capability, and creates environments where people solve their own problems and take ownership of their growth.

Key Takeaways

• Distinguish between managing, leading, and coaching roles and when to apply each approach
• Apply the GROW model (Goal, Reality, Options, Wrap-up) to structure coaching conversations that facilitate thinking
• Implement open questioning techniques and the 80/20 share of voice to empower team members to solve their own problems