• Waterloo

We are recruiting - Join the WeAreWaterloo team as Operations and Services Manager

WeAreWaterloo is recruiting for a full-time Operations and Services Manager to help the BID make Waterloo a great place to live work and visit

The Waterloo neighbourhood is a thriving, authentic part of central London, filled with independent businesses, arts, culture and character. Development on a huge scale is changing the area, bringing in new customers, companies and ideas. We need your help to make Waterloo a destination, not just a transport interchange. We want to create a neighbourhood in which people want to spend time and money; a safer and more pleasant trading environment; a great place to set up a business; a creative and connected community in which to work.

WeAreWaterloo is an organisation that works with and for local businesses in the area. We’re looking for an Operations and Services Manager to help deliver our vision for Waterloo. We are a formal Business Improvement District (BID) and are funded by a levy on 400 business ratepayers to improve the area as a place to do business. In addition to the money generated through the levy, WeAreWaterloo also seeks additional funding and investment to support the work of the BID. WeAreWaterloo operates across parts of the London Boroughs of Lambeth and Southwark from Waterloo Station southwards, acting as a collective voice for local businesses. Our work ranges from environmental projects, to promotional and marketing initiatives, lobbying and business support. We also run the historic street market on Lower Marsh. The post-holder will be working in a small executive team to deliver the objectives of the WeAreWaterloo BID Proposal and leading the BID’s engagement with its diverse membership of local businesses. The post-holder would be supported by the Chief Executive. This is a role that requires a wide range of service delivery and project management skills and also a passion for London’s developing neighbourhoods. The post will be supported by an administration assistant, who the post-holder will line-manage.

We are looking for an individual who is personable, robust and suited to working in a small team.

Main responsibilities include:

  • Either directly or via contract, managing a range of BID services including cleaning, greening, graffiti removal, lighting (including seasonal lighting) and maintenance  
  • Tendering, reviewing and administering service contracts 
  • Management and development of public space
  • Liaising with external partners (such as local authorities and Transport for London) on matters relating to the environment
  • Representing WAW BID on some external public realm projects 
  • Project managing occasional public consultations
  • Playing a key role in delivering public events
  • Delivering Waterloo Licensing Forum and Waterloo Crime and Security Forum 
  • BID member engagement on all projects for which post holder is responsible
  • Working with Marketing and Communications Manager to develop message on operational matters, including contributing copy for newsletters and website
  • Policy and business development (supporting CEO)
  • Assistance during renewal ballot phases (Next renewal: 2021)
  • Line management of administration assistant
  • Participation in Board Meetings, Steering Group meetings and external meetings as necessary
  • Management of key performance indicators and budgets
  • Other reasonable job-related tasks as necessary
  • Available for occasional evening and weekend events and meetings

Person specification

  • Qualified to undergraduate degree level or equivalent in related discipline
  • Personable, robust individual suited to working in a small team
  • Experience of project management
  • Experience of contract management, review and tender
  • Excellent oral and written communication skills
  • Expertise in managing websites and social media
  • Ability to work under pressure and respond to conflicting demands
  • Ability to establish good working relationships with colleagues, BID members, and others
  • Understanding of Business Improvement Districts
  • Interest in business and regeneration issues

Applicants should apply by emailing their up-to-date CV and cover letter to info@wearewaterloo.co.uk by 5.00pm on Wednesday Friday 28th February 

Shortlisted candidates will be invited for an interview w/c 12th March.

Full for job description and breakdown of responsibilities click the download at the bottom of this page.